Returns

We get it, sometimes things just don’t work out. While we do not issue refunds, we’ll accept exchanges or issue shop credit minus shipping costs for products returned in their original packaging in the same condition it was received within 14 days of your order date.

If you receive an item that is damaged, please Contact Us at thedudebuilds@gmail.com. We’d love the opportunity to make it right if the item is defective in any way. Please mail it back to us within 14 days of your order date for a store credit or exchange. If 14 days have passed since you ordered your item(s), unfortunately we will be unable to offer you a store credit or exchange. Your original shipping charge is non-refundable. You will be responsible for paying for your own shipping costs for your returned item(s).

Once your return is received and processed, we will notify you that we have received your returned item(s) by email, as well as the details of your store credit.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item(s).

exchanges

Please return your purchase as described above and once we receive the returned item, we will send you the requested exchange.

shop credit

Shop Credit never expires. Yay!